Terms of Service
This pack contains 18 working-draft legal documents. None of them have been reviewed by Texas counsel or counsel licensed in any other jurisdiction. They are a starting point for a real attorney engagement, not a finished publication. Brackets [highlight] indicate custom options to finalize.
Welcome to SiteFlows. These Terms of Service (the "Terms") form a binding agreement between you ("you," "your") and SiteFlows, LLC, a Texas limited liability company ("SiteFlows," "we," "us," "our"), governing your access to and use of our websites, mobile applications, and services (the "Service"). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, you may not use the Service.
1. Definitions
An individual who accepts and performs jobs through SiteFlows, whether engaged directly by an Operator or using the standalone Worker App.
The third party (typically the end customer of the Operator) for whom a job is performed. Customers are not parties to these Terms.
A discrete unit of work assigned through the Service, including locked pay, scope, time tracking, photo proof, and dispute records.
The contractual payment amount disclosed to a Worker at job acceptance, held under the rules described in Section 6, and released according to the auto-release window.
The required photos, time-stamps, GPS data, and checklist items that a Worker submits to complete a Job.
2. Eligibility & Accounts
You must be at least 18 years old to use the Service. By using the Service, you represent that you have the legal capacity to enter into these Terms and that all information you provide is accurate and current. You are responsible for safeguarding your account credentials and for all activity occurring under your account. Notify us at security@siteflows.ai immediately if you suspect unauthorized use.
3. The Service
SiteFlows provides a three-app system: a Worker mobile application, a Manager mobile application, and a Manager web platform. The Service supports the Start → Work → Prove → Pay workflow, including locked pay at job acceptance, automatic time and GPS tracking, photo proof with watermarked evidence, and structured dispute resolution. The Service is provided as a software-as-a-service tool; SiteFlows does not perform jobs, dispatch employees, or warrant the work product of any Worker or Operator.
4. Operator Accounts
Operators access the Service under one of three tiered subscriptions:
Subscriptions are billed monthly in advance and renew automatically until canceled. Operators may cancel at any time effective at the end of the then-current billing period. Subscription fees are non-refundable except as set out in our Refund & Cancellation Policy.
5. Worker Accounts
Workers may use the standalone Worker App at no cost to log jobs, time, and proof for their own records, including for jobs performed outside the SiteFlows ecosystem. When a Worker accepts a Job from an Operator using SiteFlows, the locked pay, time tracking, and proof requirements described in Section 6 apply.
Worker classification. Worker classification. Whether a Worker is an employee, an independent contractor, or other classification of the Operator is determined by the Operator and applicable law. SiteFlows does not classify, employ, or engage Workers. See Worker Classification Disclosure for additional information.
6. Locked Pay
When a Worker accepts a Job, the pay amount displayed becomes a binding contractual amount between Operator and Worker (the "Locked Pay"). Locked Pay is held in an escrow sub-account managed by our payment processor and is released to the Worker according to the auto-release window selected by the Operator (default: 24 hours after the Worker submits Proof of Work).
Payment facilitation. Payment facilitation. SiteFlows uses Stripe Connect to facilitate Locked Pay transactions. SiteFlows does not hold customer funds in its general operating accounts. See Payment Facilitation Notice.
Disputes. Disputes. If a Worker submits a dispute through the Flag Unfair button, Locked Pay for the affected Job is held pending review until resolved by the Operator, with verified time during the dispute released to the Worker as described in Section 7.
7. Disputes
The Service includes a structured dispute mechanism (the "Dispute Engine") that allows Workers to flag a Job as unfair and Operators to review evidence and adjudicate. Disputes raised through the Dispute Engine are resolved between the Operator and the Worker. SiteFlows does not adjudicate disputes between Operators and Workers and is not liable for the outcome of any such dispute. Verified time recorded by the Service during the disputed period is released to the Worker regardless of the dispute outcome.
8. Acceptable Use
You agree not to use the Service in any manner that violates law, infringes intellectual property, or breaches our Acceptable Use Policy. We may suspend or terminate accounts that violate these Terms or the AUP.
9. Intellectual Property
SiteFlows and the SiteFlows logo are trademarks of SiteFlows, LLC. The Service and all associated software, content, and design are owned by SiteFlows or its licensors and are protected by U.S. and international intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You retain ownership of your own data, including job records, photos, and customer information you upload — subject to the license you grant us in Section 10 to operate the Service.
10. License to Your Content
By submitting content through the Service (including job photos, descriptions, customer information, and dispute statements), you grant SiteFlows a worldwide, non-exclusive, royalty-free license to use, reproduce, store, transmit, and display that content solely as necessary to operate, maintain, and improve the Service and to comply with law. This license terminates when you delete the content or close your account, except for residual copies retained for legal, accounting, or backup purposes consistent with our Privacy Policy.
11. Privacy
Your use of the Service is subject to our Privacy Policy, which describes what information we collect, how we use it, and your rights. Where you process personal data of your own customers or workers through the Service, our Data Processing Addendum applies.
12. Disclaimers
The Service is provided "as is" and "as available." The Service is provided "as is" and "as available." To the maximum extent permitted by law, SiteFlows disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components, or that any data will be accurate or reliable.
SiteFlows is not a payment processor, money services business, or financial institution. SiteFlows is not a payment processor, money services business, or financial institution. Payment functions are facilitated through third-party processors. SiteFlows does not warrant the timing or success of any payment, escrow release, or refund handled by third-party processors.
13. Limitation of Liability
To the maximum extent permitted by law, SiteFlows and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or lost revenue, arising out of or related to these Terms or the Service, even if we have been advised of the possibility of such damages. Our aggregate liability for any claims arising from or related to these Terms or the Service will not exceed the greater of (a) the amounts paid by you to SiteFlows in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100). Our aggregate liability for any claims arising from or related to these Terms or the Service will not exceed the greater of (a) the amounts paid by you to SiteFlows in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100).
14. Arbitration & Class-Action Waiver
Please read this section carefully. Please read this section carefully. You and SiteFlows agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and the Consumer Arbitration Rules where applicable. Arbitration will be conducted in Travis County, Texas, or (at the consumer's election where applicable) in the consumer's home county. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. Class-action waiver. Disputes will be resolved on an individual basis only. You and SiteFlows waive any right to bring or participate in a class action, consolidated action, or representative action.
30-day opt-out. 30-day opt-out. You may opt out of this Section 14 by sending written notice to legal@siteflows.ai within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out. Opting out does not affect any other provision of these Terms.
15. Governing Law & Venue
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Subject to Section 14 (Arbitration), the exclusive venue for any judicial proceeding is the state and federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts.
16. Termination
You may terminate your account at any time from your settings. We may suspend or terminate your account if you violate these Terms or the AUP, if required by law, or if continued provision of the Service to you creates undue risk. Sections 9 (IP), 10 (License), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Arbitration), 15 (Governing Law), and 17 (Misc) survive termination.
17. Miscellaneous
Entire agreement. Entire agreement. These Terms, together with the policies referenced in them, are the entire agreement between you and SiteFlows. Severability. If any provision is held unenforceable, the remaining provisions remain in effect. No waiver. Our failure to enforce a provision is not a waiver. Assignment. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Notices. Notices to us must be sent to
18. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated by email and via in-Service notification at least 14 days before they take effect. Continued use of the Service after the effective date of an updated Terms constitutes acceptance of the updated Terms.
19. Contact
If you have any questions or require legal communications regarding these platform rules, please contact our administrative operational registry group at: