Refund & Cancellation
This pack contains 18 working-draft legal documents. None of them have been reviewed by Texas counsel or counsel licensed in any other jurisdiction. They are a starting point for a real attorney engagement, not a finished publication. Brackets [highlight] indicate custom options to finalize.
SiteFlows is a month-to-month subscription service with no long-term contracts. This policy explains how to cancel, what is refundable, and what is not.
1. Cancellation
Operators may cancel their subscription at any time through the in-app Settings → Billing page or by emailing . Cancellation takes effect at the end of the then-current billing period. Until that date, the Service remains available; after that date, the account becomes read-only and is fully archived 30 days later.
2. Subscription Refunds
14-day refund window for new subscriptions. If you upgrade from the free Worker App to a paid Operator subscription, you may request a full refund within 14 days of the first paid charge by emailing . Refunds are processed within 10 business days to the original payment method.
After the 14-day window. Subscription fees are non-refundable for the current billing period after day 14. You retain access to the Service until the end of the period and may cancel future billing at any time.
Tier downgrades. Downgrading does not generate a refund for the unused portion of a higher tier; the new tier takes effect at the next billing cycle.
3. Auto-Renewal Disclosure
By subscribing, you authorize SiteFlows to charge your payment method automatically each billing period until you cancel. We will email you a billing reminder 7 days before each renewal. Charges will appear on your statement as SITEFLOWS
4. Stripe Processing Fees
Stripe processing fees (2.9% + $0.30 per Locked Pay transaction) are charged by Stripe and are not refundable, even if the underlying transaction is refunded or the Job is disputed and reversed.
5. SMS Charges
SMS notifications cost $0.02 per message and are billed monthly in arrears. Used SMS messages are not refundable.
6. Worker Pay Refunds & Reversals
Locked Pay held in escrow for a Job is not a SiteFlows subscription fee. Refunds, reversals, and adjustments to Locked Pay are determined by the dispute outcome under Section 7 of the Terms of Service. Verified time recorded by the Service is released to the Worker regardless of dispute outcome. SiteFlows does not retain Locked Pay beyond its role as a payment-facilitation interface.
7. Service Outage Credits
For Operators on the Professional or Business tier, service-level credits for confirmed downtime are calculated under the Service Level Agreement. Credits are applied to the next invoice and are not paid in cash.
8. Free Worker App
The standalone Worker App is free. There is no subscription, refund, or cancellation to process; Workers may delete their account at any time from the Worker App settings.
9. Disputed Charges & Chargebacks
Before initiating a chargeback so we can resolve quickly. Chargebacks initiated without first contacting us may result in account suspension under our Acceptable Use Policy.
10. State-Specific Notices
California residents: California residents: consistent with California's automatic renewal laws, you may cancel before the next renewal date to avoid the next charge. Email billing@slowflow.ai for assistance
11. Contact
Email billing@siteflows.ai Email billing@siteflows.ai for any billing or refund question. Response within 1 business day.